SimVantara Terms & Conditions

1. These Terms

A binding agreement between you and S.K. SAFENET CONSULTING LIMITED (“SimVantara”, “we”) for the Website and the travel eSIM plans and services offered through it (“Services”). Ordering, creating an account or using the Services means you accept these Terms.

• Prepaid, one-time: each product is a one-time prepaid data package for a set destination/region and validity period. No subscription, renewal or minimum term; the Services end when the allowance or validity period ends.
• Business and partners: bulk, white-label and resale purchases follow the separate partner agreement (which prevails on conflict); partners must pass on terms no less protective.

2. Definitions

• eSIM: a downloadable SIM profile installed on a compatible device, connecting it to mobile networks.
• Plan: a prepaid data package for a destination, region or global coverage with a stated allowance and validity period.
• Activation: installing the profile and connecting it to a partner network.
• SimVantara points: a prepaid loyalty credit applied at checkout (§6).
• Consumer: an individual buying outside any trade, business or profession.

3. Eligibility and devices

You must be 18+, able to contract, and not in a sanctioned jurisdiction or a sanctioned or restricted person. You need an unlocked, carrier-independent, eSIM-compatible device — check compatibility before buying; some Plans must first activate in the covered region. One profile per device; once installed it cannot move, and deleted profiles or QR codes cannot be reissued except under §8.

4. Account, ordering and delivery

Keep your details accurate and protect your credentials; accounts are personal and non-transferable without our consent, and you are responsible for activity through them. Your order is an offer; the contract forms when we confirm payment and issue the profile — usually within moments. The profile (QR code and instructions) is emailed and shown in your account. If we cannot accept an order (unavailable Plan, obvious pricing error or a legal bar), we do not charge you, or we refund any amount paid; you get a receipt and PDF invoice per payment. Delivery is digital and immediate, provisioned in real time via our platform agreement with Yesim (Genesis Group AG, Switzerland); install the profile before any activation window expires.

5. Pricing and payment

Checkout prices include all applicable taxes, so the checkout total is what you pay. We usually take euros (€) and pounds (£) and may support others; if your instrument uses another currency, your bank’s conversion fees apply (outside our control). Payments run through licensed providers over secure, encrypted connections; we never store full card details. Methods may include cards, wallets and local methods as shown at checkout — you confirm you are authorised to use yours, and we or our providers may apply extra verification (e.g. strong customer authentication). We may correct obvious pricing errors and refund affected orders.

6. SimVantara points

A prepaid loyalty credit usable at checkout towards Plans. Promotional only: no cash value, non-withdrawable, non-transferable and no interest; not e-money or a stored-value instrument. We may decline, adjust or revoke points from error, abuse or fraud.

7. Using your Plan

• Data only: no calls or SMS, and possibly no emergency calls, unless stated on the Plan page.
• Allowance and validity: unused allowance does not roll over or refund after the validity period ends.
• Speed and tethering: partner networks may manage traffic and advertised speeds vary; where allowed you may share your connection with your own devices (some VoIP, streaming or peer-to-peer uses may be limited).
• Coverage: delivered via third-party networks and roaming partners; coverage maps and destination lists are indicative and we do not guarantee uninterrupted, error-free coverage, specific speeds or quality.

8. Refunds and withdrawal

• Consumer withdrawal: EU/UK Consumers normally have 14 days to withdraw from a digital-content contract. A Plan is delivered immediately at your request, so checkout takes your consent to begin delivery at once and your acknowledgement that the withdrawal right ends once delivery begins — if you activated the profile or asked for immediate delivery, the 14-day right no longer applies.
• Before delivery: if not activated, withdraw within 14 days by emailing support@simvantara.com with your order reference; full refund to the original method.
• Faulty Plans: if a Plan fails from a fault we or our network partners are responsible for and we cannot fix it (including by reissue), you get a refund of the affected Plan’s price; if only part was affected, we refund that part fairly where practicable.
• No other refunds: used or expired allowances, device incompatibility or carrier locks, the wrong destination or package, or orders ended for breach are not refunded. Refunds go to the original method; banks may take several business days.

9. Support and complaints

Mon–Fri, 09:00–18:00 (Cyprus time) at support@simvantara.com; we reply within 24 hours on business days. Complaints are handled with care and you are kept informed. Unresolved Consumer complaints may go to your country’s consumer authorities, without affecting §12.

10. Acceptable use

No unlawful use or breach of third-party rights; no unlawful, infringing or offensive content; no unsolicited marketing; no circumventing network security, reselling, redistributing or machine-farming your Plan without a partner agreement; no interfering with our systems or others’ accounts; nothing damaging our reputation or partner networks. We may investigate abuse and involve law enforcement where the law allows.

11. Suspension and termination

• By you: stop anytime and close your account via support@simvantara.com; survival clauses (e.g. liability, governing law) continue.
• By us with notice: at least 14 days’ written notice by email.
• By us without notice: immediate suspension or termination on material breach (including reselling consumer Plans without a partner agreement), where law, a regulator or a partner network requires it, or to prevent fraud, security incidents, sanctions exposure or serious harm. If a suspension is not linked to your breach, affected unused Plans are refunded under §8.

12. Intellectual property, privacy and changes

The Website, its content and the SimVantara name and logo belong to us or our licensors; you may use the Website and your Plans for personal purposes and gain no other rights. Personal data is processed under our Privacy Policy at simvantara.com/privacy, which forms part of these Terms. We may amend these Terms — the version in force when you order applies to that order; for continuing features (accounts, points) material changes are notified in advance by email or on the Website, and continued use means you accept them.

13. Liability

Nothing limits liability that cannot be limited by law, including death or personal injury from negligence, fraud, and mandatory Consumer rights. Otherwise we are responsible only for foreseeable loss caused by our breach; we are not liable for indirect or consequential loss or loss of profit, revenue, business, goodwill or data; total liability for a Plan is limited to its price. We are not liable for events outside our reasonable control (network, utility or internet failures, strikes, natural events, war, government action); if such an event prevents delivery of an undelivered Plan, we refund its price.

14. Governing law and general

• Governed by the laws of the Republic of Cyprus, whose courts have jurisdiction; as a Consumer you also keep the mandatory protections of your country of residence and may sue in its courts where permitted.
• Contact: S.K. SAFENET CONSULTING LIMITED, Kyllinis 18, Mesa Geitonia, 4007 Limassol, Cyprus · support@simvantara.com · +35794333431.